that we obtain about your use of the WelMetrix.com website (the “Site”), WelMetrix™ (“the App”), WelMetrix™ software (“Software”), collectively “the
Service,” including information that we collect from the WelMetrix devices that you connect to a mobile device running the App.
a physician where the physician and the data subject/patient have an agreement between them covering the use of the Services. In such a case
the physician or his/her institution is the Data Controller for data collected from/by WelMetrix and the App, and the physician’s or his/her
Your information is stored in the United States. By using or downloading the Service, you agree that your personal information, including
any information about your health that you provide directly to us or that we collect through your use of the Service, may be transferred to
and stored in the United States.
The Information We Collect About You.We collect information directly from you, from devices and third party services you connect, as well as automatically through your use
of our Service.
When Your Doctor Create, Update, or add information to Your Profile.Your doctor creates your profile and determines what information to include.
We collect additional information from the sensor that shares information with your App:
When you Use a WelMetrix Device.We collect your movement measurement data, average heart rate, and location on the body where the WelMetrix recording was taken (e.g.
shoulder, elbow, wrist, knee, ankle, etc.). We collect additional information from your mobile device at the time of recording,
including accelerometer data, local time, and local time zone.
Information Collected From Your Phone or Watch.In addition to the collection described above, we collect basic information from your mobile device, including
device model and OS version, device ID, device language, activities within the App and how long the App is open.
When You Use WelMetrix Service.When healthcare professionals enroll in WelMetrix service, we ask the healthcare professional to provide its National Provider
Identifier (NPI) number. When a healthcare provider submits patient information through the WelMetrix service, based on permissions from
both the patient and the healthcare professional, we receive patient profile information including: name, email address, telephone
number, birthdate, gender, medical record number, and any notes, tags, or voice memos submitted by the healthcare professional. User
data entered by healthcare providers using WelMetrix is independently controlled by the healthcare provider and WelMetrix, and is
When You Contact Us.When you contact WelMetrix directly, such as when you contact our Customer Support team, we will receive the contents of your message or
any attachments you may send to us, as well as any additional information you choose to provide.
How We Use Your Information
We process your information, including your personal information, for the following purposes:
To provide our Service to you, to communicate with you about your use of our Service, to respond to your inquiries, and for other customer
To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and
instructions, and to otherwise personalize your experiences while using the Service.
To research and develop new products and features, to the extent permitted by law and, where required, with your consent.
For marketing, promotional and informational purposes, to the extent permitted by law and, where required, with your consent. For example,
we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise
contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in
advertising our services on third party websites. You can opt-out of receiving these emails at any time as described below.
To better understand how users access and use our Service, both on an aggregated and individualized basis, in order to improve our Service
and respond to user desires and preferences, and for other analytical purposes.
To tailor the content and information that we may send or display to you, to understand if a recorded measurement is your personal data or a
guests’ data, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while
using the Service.
To administer surveys and questionnaires.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving
How We Share Your Information.We may share your information, including personal information, as follows:
WelMetrix Third Party Partners.With your consent, we may share information from the Service with other third-party partners, including your personal information and
data collected from your devices.
Your Healthcare Providers Or Family.With your consent, we may share your information, including information collected from your connected devices, with your healthcare
providers and/or family members (e.g., immediate family or friends) that you designate to receive your information.
Clinical Trial Studies.With your consent, physicians and staff of clinical trial programs may use the Service as a means of collecting data for the trial
study. If the Service is used as part of a clinical trial study, we will use and share information about the clinical trial collected
through the Service in accordance with our agreement with the clinical trial program and any privacy notices provided to you as part of
the clinical trial program.
Other Health-focused Mobile Apps.With your consent, we may share your profile information and data collected from your connected devices with other health-focused mobile
applications installed on your mobile device to help you track your health and wellness information. If you share your information with
these apps, your personal information, including your health information, will be used in accordance with privacy policies for those
Aggregate and De-Identified Information.We may share aggregate or de- identified information—so that it cannot reasonably be used to identify an individual—with third parties
for marketing, advertising, research or similar purposes.
Health Researchers.We may share data collected through the Service with healthcare researchers and other research organizations, including de-identified
profile information and data collected from your connected devices. For example, we may share information such as your gender, height,
weight, information about medications you have provided, and data from your connected devices, but we will not share your name or other
information that could identify you.
Affiliates.We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of
your personal information will be subject to this Policy.
Service Providers.We provide selected information we collect from you to third party vendors, service providers, contractors or agents who perform service
functions needed by us to run the business, such as providers of hosting, email communication, customer support services, analytics,
marketing, and advertising, based on our instructions, and in compliance with this Policy and any other appropriate confidentiality and
Business Transfers.If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part
of a bankruptcy proceeding or reorganization, we will give affected users notice before transferring any personal information to a new
In Response to Legal Process.We may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal
process, such as in response to a court order or a subpoena.
Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders,
or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we
provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or
counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a
To Protect Us and Others.We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding
or this Policy, or as evidence in litigation in which WelMetrix is involved.
Third Party Analytics.We use automated devices and applications, such as Google Analytics and Mixpanel, to evaluate usage of our Service. We also may use other
analytic means to evaluate our Service. We use these tools to help us improve our Service, performance, and user experiences. Users may
opt-out of Mixpanel’s analytics tracking by visitinghttps://mixpanel.com/optout. If you choose to use the Mixpanel opt-out, you will need to access the opt-out on each device you use.
WelMetrix commits to resolve complaints about your privacy and our collection or use of your personal information pursuant to the Privacy
Shield. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact WelMetrix at the
contact address below.
Note that WelMetrix may be required to release the personal data of EU and Swiss individuals pursuant to the Privacy Shield in response to
legal requests from public authorities including to meet national security and law enforcement requirements.
Cookies are small text files stored on your device and used by web browsers to deliver personalized content and remember logins and account
manage your cookies locally by adjusting your browser settings, or you can opt-out of targeted advertising through cookies by
visitingnetworkadvertising.org/choicesoraboutads.info/choices. Because there is not yet a common understanding of how to interpret Do Not Track signals, we are unable to respond to Do Not Track
requests from browsers, however we are monitoring for updates and will revisit this policy once a common standard is established.
but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such
third party websites.
Security of My Personal Information
We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure,
alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after
using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password
private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password
Access to, Storage of and Deleting My Personal Information
If you are set up as a Remote Monitoring Patient, you may access and modify personal information that you have submitted by logging into
your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may
remain viewable in cached and archived pages of the Service for a period of time. Your personal data including EKG data are stored in the
What Choices Do I Have Regarding Promotional and Informational Emails?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out
instructions contained in the email.
Please note that it may take up to 10 business days for us to process opt-out requests. We may still send you emails about your account or
any services you have requested or received from us.
Your California Privacy Rights.
notice that you have the right to:
opt-out of the sale of personal information,
know about personal information collected, disclosed or sold,
to request deletion of personal information, and
to be treated without discrimination should you exercise these rights.
More information regarding the: sources from which we collect personal information can be found above in the section titled “The Information We Collect About You”; business and commercial purposes for which we collect your personal information can be found above in the section titled “How We Use Your Information”; categories of recipients with whom personal information is shared or sold can be found in the section above titles “How We Share Your Information.”
We do not sell any personal information collected from your use of the WelMetrix Service.
under the CCPA. We will not do this if you click the “Do Not Sell My Personal Information” link on the website. In addition you can opt out
of all collection of your data for behavioral advertising by visiting networkadvertising.org/choices or aboutads.info/choices.
contact us at.
GDPR – Rights For EEA Users and WelMetrix’s Capabilities for Worldwide Users
What Rights Do I Have?Individuals located in the European Economic Area (EEA) have certain rights in respect of your personal information. WelMetrix will
provide the capabilities to exercise these certain rights to all our worldwide users, including:
the right of access to your personal data;
the right to correct or rectify any inaccurate personal data;
the right to restrict or oppose processing of personal data;
the right to erase your personal data; and
the right to personal data portability.
We rely on your consent as a lawful basis processing personal data for the following purposes:
initial collection of personal data through the Service;
providing you with marketing or promotional communications. You may opt out of such communications at any time by clicking the “unsubscribe”
link found within WelMetrix email updates and changing your contact preferences.
We process personal data in order to perform our contract with you.
Additionally, we process personal data based on our contractual obligations to provide you the Service as described in the section “How We Use Your Information”, including:
To enable the Service to function as expected;
To communicate with you in response to customer service inquiries, to deliver non-promotional, service-related emails, or to administer
surveys and questionnaires; and
To tailor your experience based on your general region. For example, we process Clinical Interpretation Service requests from EEA-based
users through an EEA-based Clinical Interpretation Service partner.
In some cases, WelMetrix may process personal information pursuant to a legal obligation or to protect your vital interests or those of
For EEA users only per GDPR requirements, you can turn off local and cloud storage by going to settings and toggling the switch to “off”. If
you do turn off this functionality none of your ECG data will be stored either on the cloud or on your device; WelMetrix will be unable to
retrieve this data and will not send out reports, for example monthly reports under premium services.
patient have an agreement between them covering the use of the Services; in such a case the physician or his/her institution controls
Account holders may access and update personal information through their account settings in the WelMetrix platform;
Account holders may exercise their rights to data deletion and data portability by contacting WelMetrix’s Data Controller Representative at
WelMetrix does not retain any personal information from users who do not create WelMetrix accounts.
Please note that WelMetrix may request additional information from you to verify your identity before we disclose any personal or account
If you are an EEA customer and are unable to reach WelMetrix at the contact information provided above regarding your issue, you have the right to
contact your local Data Protection Authority.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back
periodically. We will post any changes to this Policy on our Service. If we make any changes to this Policy that materially affect our practices
with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such